Thursday, May 28, 2015

Falsely Accused


I’m not one to rant and rave (well, maybe once in a while), but I opened a letter today that infuriated me. 
The letter was from one of the hotels we stayed at on our recent get-away.  The contents included:  “…upon your departure our housekeeping staff reported two pillows missing from the hotel room.  As the registered guest of this room, you are liable for the replacement fee.”

I immediately called the person who sent the letter and (believe it or not) calmly informed her we were not pillow-pinchers.  She curtly explained that each bed has four pillows and upon check-out the bed only had two.  I suggested the bed had to have been double rather than quadrupled pillowed upon our arrival and that maybe in the future they should provide a list of amenities on an inventory sheet for guest reference.  That way if something was missing the guest could notify the front desk.  This woman didn’t respond to my scenario or recommendation, but reluctantly agreed to reverse the charge.  Based on her tone of voice, she still thought my husband and I were thieves.

The more I thought about it, the angrier I got.  Even though the charges were reversed, I wasn’t satisfied.  I did some research on-line and found the CEO of the hotel chain and promptly sent him an e-mail with my concerns and recommendations.  Lo and behold, within thirty minutes I received a positive response AND apology. 
I am aware people do steal from hotel rooms.  Who knows, maybe there’s a huge pillow pinching ring out there.  My question is….what about those of us that are falsely accused? I wonder how much money hotels make on the innocent who just let it go and not refute the charges?   I wonder what percentage of remodeling, expansion costs or bonuses are paid through unsubstantiated pillow recovery fees?

Yes, I’m making light of the incident now, but I did learn a lesson that might be considered by all … Make sure to ask housekeeping how many towels, pillows, duvets, etc., are supposed to be in the room before checking out!




 

Tuesday, May 26, 2015

My Take on Deflate-gate



I must have been extremely bored last night (or procrastinating on my writing projects) because I read the complete investigative report on “deflate-gate”.  You might think it’s sour grapes, me being a Seahawks fan, but I have to agree with the conclusions even though nobody was caught red-handed.  In my not-so-expert but realistic opinion, he had to have known the balls were improperly inflated during the game.  Even though he may not have been involved in the “conspiracy”, he made himself complicit by using them.  Also, refusing to turn over text messages and e-mails about the subject matter added fuel to the fire.

It was good to see the Patriot’s organization accept their penalties; however, I’m disappointed that Tom Brady didn’t do the same.  I’ve always admired his talent but as far as I’m concerned, failing to accept his part in all of this drama and failing to cooperate in the investigation has forever tarnished his image. 

This is not the first time a professional sports team has done something to skew the odds in their favor and it’s bothersome. What message is this communicating to our young?    

Cheating is not the American way.  It is small, while we are large.  It is cheap,
while we are richly endowed.  It is destructive, while we are creative. 
It is doomed to fail, while our gifts and responsibilities call us to achieve. 
It sabotages trust and weakens the bonds of spirit and humanity,
without which we perish.
-Terrance McNally